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Academic Library Liaison Officer

2 months ago

Blackburn, Blackburn with Darwen, United Kingdom OnlyFE Full time
About the Role

We are seeking a highly skilled and enthusiastic Academic Library Liaison Officer to join our team at OnlyFE. As a key member of our library staff, you will play a vital role in creating a welcoming and supportive environment for our students and staff.

Key Responsibilities
  • Develop and maintain strong relationships with teaching staff across the college to ensure our library services meet the needs of our curriculum.
  • Plan and deliver a range of activities and programs to enhance the learning experience of our students, in collaboration with the Digital Resource Lead.
  • Provide excellent customer service and support to students and staff, responding to individual needs and demonstrating excellent interpersonal and communication skills.
  • Liaise with the Digital Resource Lead to ensure our online resources are up-to-date and easily accessible to our users.
Requirements
  • Excellent interpersonal and communication skills, with the ability to develop professional relationships with a wide range of individuals.
  • Knowledge of online resources, including databases, e-journals, e-books, and websites, and the ability to exploit these resources to support student learning.
  • Experience of working in a customer-focused environment, with a strong understanding of customer service principles.
  • A minimum Level 2 qualification in literacy and numeracy, and a customer service or administrative qualification at Level 2 or above, or a willingness to work towards this within two years of appointment.
What We Offer
  • A competitive salary and benefits package.
  • A supportive and collaborative work environment.
  • The opportunity to work with a diverse range of students and staff.
  • Access to a range of training and development opportunities.