Digital Service Delivery Specialist
3 weeks ago
**Job Description**
At Envitia Group, we are committed to delivering high-quality services to our clients. As a Service Management Analyst, you will play a vital role in supporting service delivery, incident and change management, and tracking periodic security approvals.
You will be responsible for maintaining and evolving the ITIL aligned Service Management Framework, identifying and leading selected CSI initiatives.
The Analyst will deputise for the Service Delivery Manager during periods of leave and perform other ad-hoc tasks to support the operations of the NDH team as delegated.
The estimated salary for this position is £50,000 - £70,000 per annum, depending on experience.
**Key Skills and Qualifications**
- Experience of infrastructure and/or application service delivery management.
- Good knowledge of the ITIL Practices including Incident Management, Problem Management, Change Enablement, Knowledge Management, Request Management, IT Asset Management, Service Configuration Management, Measurement & Reporting, Continual Service Improvement and Relationship Management.
- Understanding of process development and change in an evolving service against a defined service model.
- Experience of digital service delivery into the MOD and/or central UK Government clients is desirable.
**What We Offer**
- A competitive salary of £50,000 - £70,000 per annum.
- 25 days annual leave plus your birthday off.
- A private healthcare plan tailored to meet the diverse needs of our employees.
- Flexible work arrangements to achieve a better work-life balance.
- Ongoing training opportunities and skill development initiatives tailored to your evolving needs.
- Lifetime assurance coverage that ensures financial protection for you and your loved ones.
- Pension options to help you build a secure financial foundation.
- Perkbox subscription offering exclusive discounts on a variety of products and services.
- Internal reward schemes celebrating your exceptional contributions.
- Community engagement and volunteer opportunities fostering a sense of community and social responsibility.
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