Residential Mortgage Advisor

3 weeks ago


Watford, Hertfordshire, United Kingdom Stellar Select Limited Full time

**Job Description:**

We are seeking a Residential Mortgage Advisor to join our team at Stellar Select Limited. As a Residential Mortgage Advisor, you will provide expert support to brokers across all aspects of the product lifecycle, dealing with queries from initial registration through to post-completion relating to secured mortgages.

About the Role:

  • Provide expert advice to brokers on residential mortgage products and services
  • Develop strong relationships with broker partners and internal teams to drive business growth
  • Answer incoming calls and emails from broker partners regarding potential and existing loan referrals or system queries
  • Assess complex referrals from broker partners, providing early decisions on potential cases and liaising with the underwriting team
  • Ensure cases meet affordability rules at all stages of the process
  • Gain a thorough understanding of lending policy, criteria, and products to resolve queries effectively
  • Deliver training to new and existing brokers in conjunction with the sales team
  • Manage queries generated by the website from mortgage intermediaries and the general public
  • Manage Feeefo reviews and responses on behalf of the second charge division
  • Follow up on documentation sent to introducers
  • Update data on spreadsheets and produce reports

Requirements:

  • Previous experience in the mortgage market involving relationship-building
  • Excellent communication and organisational skills
  • Approachable and self-motivated with a proactive approach
  • Able to identify areas of opportunity or improvement

Our Benefits:

We offer a competitive salary, excellent benefits package, and opportunities for growth and development. If you are a motivated and experienced professional looking for a challenging role, please apply today.



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