Loss Adjuster

2 weeks ago


Manchester, United Kingdom Direct Line Group Full time

About the Role

We are seeking a highly skilled Loss Adjuster to join our team at Direct Line Group. As a Loss Adjuster, you will be responsible for shaping exceptional customer experiences and driving success in Home, SME & Commercial claims.

Key Responsibilities

  • Oversee Home, SME, and Commercial claims and conduct on-site customer visits.
  • Evaluate digital evidence and play a crucial role in supporting Public Relations opportunities linked to Surge Events and DLG responses for affected insured properties.
  • Provide exceptional customer service, reflecting outstanding Net Promoter Scores.
  • Manage and own Home and Commercial claims, potentially retaining claims exceeding Delegated Authority.
  • Identify optimal claims settlement solutions and collaborate with Disaster, Recovery, and Restoration teams.
  • Handle complaints, facilitate resolution, provide technical referrals, and support subrogated recovery elements.
  • Maintain relationships with operational areas and emphasize adherence to Consumer Duty principles, self-development, and managing business risks within the DLG risk framework.

Requirements

  • Proven experience in the insurance industry, preferably in a field-based role.
  • Knowledge of insurance policies, coverage limits, and claims processes.
  • Understanding of current construction methodology.
  • Valid driver's license and willingness to travel to various locations as required.

What We Offer

We offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role.

Core benefits include:

  • Generous 9% employer pension contribution.
  • Annual company bonus of up to 10%.
  • Company car.
  • 25 days holiday allowance (plus the option to buy or sell up to 5 days each year).
  • 50% off home, motor, and pet insurance.
  • Free travel insurance and Green Flag breakdown cover.
  • Additional optional Health and Dental insurance.

Flexible Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.

We believe everyone should feel comfortable to bring their whole selves to work – that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter.

From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you.

Hours: 35 hours (Monday to Friday, 9am to 5pm)


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