Luxury Retail Service Expert

2 weeks ago

London, Greater London, United Kingdom END. Full time

About Ashworth and Parker Limited

Award-winning luxury fashion retailer, END., is seeking a highly motivated and experienced Service Advisor to join their team in London. This is an excellent opportunity to work with a leading brand in the industry, providing exceptional customer service and contributing to the success of the company.

As a Service Advisor, you will be responsible for delivering outstanding customer experiences, driving sales, and building strong relationships with clients. You will work closely with the store team to maximize sales and heighten the company's profile. The ideal candidate will have a passion for luxury fashion, excellent communication skills, and the ability to engage with customers from diverse backgrounds.

About the Role

  • You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
  • You will support the store team in its combined efforts to maximise sales and heighten Company profile.
  • You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
  • You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
  • You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
  • You will share your in-depth knowledge of the product we sell and the industry within which we work with our customer base.
  • You will handle all financial transactions professionally assuming accountability for accuracy.

What We Offer

  • Generous staff discount and staff sales.
  • 29 days holidays including bank holidays and birthday.
  • Access to END. Exclusives benefits platform.
  • Access to Employee Assistance Programme.
  • Company pension scheme.
  • Opportunities for professional development and career progression.

The salary for this role is approximately £30,000 - £35,000 per annum, depending on experience.

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