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Job Title: Brand Specialist
Job Summary:
We are seeking a highly motivated and experienced Brand Specialist to join our team at Retail Human Resources plc. As a Brand Specialist, you will be responsible for delivering exceptional service to our customers, excelling in sales and service, and driving business growth.
Key Responsibilities:
- Customer Service: Provide exceptional service to our customers by sharing product knowledge, creating a memorable experience, and effectively managing complaints when they arise.
- Brand Promotion: Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives, and other information to help drive sales.
- Business Development: Understand the need to take responsibility for tasks that may go beyond the role expectation, spotting opportunities to improve business, customer service, and retail standards.
- Health and Safety: Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adaptability: Adapt to the challenges that vary from day to day, being a flexible role that may require working on different departments, taking your service excellence and collaborative spirit with you.
- Client Relationships: Build and develop your own client base, using your exceptional service skills to nurture customer relationships that you will maintain through your unique personal service.
Requirements:
- Analytical Skills: All over the numbers, you will be set sales, CRM, and NPS, so even if you haven't had much first-hand exposure to this data, you will have the curiosity and appetite to learn more.
- Communication Skills: A great communicator, passionate about our products, this combination will mean you can deliver inspiring brand training to your team.
- Market Knowledge: Well informed, you will make it your business to know what our competitors are up to.
- Sales and Service Expertise: Known to be a sales and service expert.
- Collaboration: Collaborative, your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges, or customer feedback.
- Approachability: Approachable, you will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries or coaching support.
- Shopkeeper: A proud shopkeeper, it will fall to you to replenish stock, maintain the Selfridges standards, and inspire others to deliver the same.
- Values: An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
