Senior Account Growth Specialist

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Daisy Corporate Services Trading Limited Full time
Job Description

We are seeking an experienced Field Account Manager to join our team at Daisy Corporate Services Trading Limited.

Salary: Up to £40,000 plus £5,000 car allowance or company car, and an uncapped commission structure.

This is a fantastic opportunity for a motivated individual to drive net growth and increase product penetration into existing customers through improved customer experience, effectively managing a pipeline of opportunities, and recording all data in Daisy CRM.

Key Responsibilities:

  • To achieve set MRR, OOR, MRM & OOM targets.
  • To drive net growth & increase product penetration into existing base of customers.
  • To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
  • By effective questioning of customers, establish customers' needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
  • To ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
  • All quotes must be completed through the new Daisy Central system, or on the templates provided by the business.
  • To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer's effectiveness/ improve their efficiency / reduce their operating costs.
  • All quotes to customers must be provided within 48 hours of meeting SAT.
  • Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.
  • To manage your existing base – customer service responsibilities.
  • Raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
  • Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers' expectations.
  • If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action.


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