Membership Account Advisor
2 weeks ago
Job Summary
We are seeking a highly organized and detail-oriented Membership Account Advisor to join our team at RCP London. As a key member of our membership services team, you will be responsible for providing exceptional customer service to our members, processing membership applications and renewals, and maintaining accurate records.
Key Responsibilities
- Act as a first point of contact for member enquiries, responding to phone calls and emails in a timely and professional manner.
- Process membership applications, renewals, status changes, and cancellations on our CRM system.
- Update member details and perform basic query searches using our CRM system.
- Assist in the processing of monthly Direct Debit collections.
- Produce reports and data for analysis by senior management and other stakeholders.
- Perform general administration tasks, including keeping accurate records, filing, and data input.
About You
- You will have a strong educational background, including Maths and English GCSE at grade C or above.
- You will be computer literate with experience of data input and strong keyboard skills.
- You will possess excellent written and telephone communication skills.
What We Offer
- A competitive salary and benefits package.
- A range of training and development opportunities.
- A supportive and friendly work environment.
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