Academic Projects Manager
1 month ago
We are seeking a highly skilled Academic Projects Coordinator to join our Compliance Chain Limited team.
About the Role:
- As a key member of our Customer Care team, you will be responsible for delivering exceptional customer service and ensuring timely completion of projects.
- You will confirm orders, manage project details, and maintain effective communication with customers throughout the process.
- Proactive customer engagement, credit control, and efficient management of installation schedules are essential aspects of this role.
- You will create Works Orders, handle warranty customer schedules, and address customer queries in a professional manner.
- Achieving accurate reporting and providing exceptional customer service both internally and externally are crucial components of this position.
- Maintaining regulatory compliance and adhering to company policies are also vital responsibilities.
Requirements:
- Minimum 5 years' experience in delivering high-quality customer care services.
- Experience in managing customer concerns and resolving issues effectively.
Essential Skills and Knowledge:
- Exceptional customer service skills.
- Organizational skills with the ability to prioritize tasks effectively.
- Familiarity with basic software packages.
Personal Qualities:
- Methodical and rational approach to problem-solving.
- Professionalism, positivity, and team motivation.
- Ability to build rapport with diverse individuals.
- Commitment to delivering high-quality services.
Salary: We offer an estimated annual salary of £45,000 - £55,000 depending on location and experience.
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