Technical Project Coordinator

1 week ago


London, Greater London, United Kingdom 1PGR Services Full time

Role Overview:

This is an exciting opportunity to join 1PGR Services as a Graduate Customer Success Manager, working closely with product support teams to deliver successful customer projects from planning stages to final review.

About the Company:

1PGR Services is a multi award-winning tech firm that has disrupted the industry with its innovative SaaS products utilising AI to enhance client efficiency. With over 60 countries using their platform, the company offers unparalleled insights at unmatched speeds.

The technology, developed in collaboration with the University of Cambridge, enables clients to improve processes across their business through ground-breaking machine learning and pattern recognition techniques.

Main Responsibilities:

  • Work with internal teams to deliver live customer projects from planning to final review
  • Act as a product expert for customers, providing advice and training on how to use the software
  • Understand individual customer needs and provide tailored solutions
  • Collaborate with support and technical operations teams to resolve technical issues
  • Work with leading organisations to help them derive value from the product

Requirements:

  • Minimum 2:1 degree in Law or a scientific/analytical discipline
  • Highly detail-oriented with problem-solving skills
  • Able to work in an innovative environment while meeting deadlines
  • Excellent communication and interpersonal skills
  • Ability to articulate complex ideas and present to varied audiences
  • Organised with effective time management and prioritisation skills
  • Languages (German, French, Spanish, Italian, Dutch) are useful but not essential

Benefits:

  • £30,000-£32,000 salary + benefits (healthcare, laptop, bonus days off, hybrid working)

About the Role:

This is a fantastic opportunity to join a dynamic team and contribute to delivering exceptional customer experiences. As a Graduate Customer Success Manager, you will play a critical role in helping customers achieve their goals through our innovative SaaS products.



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