Senior Business Solutions Consultant

5 hours ago


London, Greater London, United Kingdom eTeam, Inc. Full time

About the Role

We are seeking a highly skilled Senior Business Solutions Consultant to join our team and provide expert-level guidance and support on the implementation and optimization of ServiceNow's ITSM and ITOM modules.


The successful candidate will have a deep understanding of how ServiceNow delivers ITSM/ITOM to the organization and be able to lead complex business briefings with senior stakeholders.


Responsibilities

  • Provide expert-level guidance and support on the implementation and optimization of ServiceNow's ITSM and ITOM modules
  • Lead complex business briefings with senior stakeholders
  • Collaborate with cross-functional teams to identify business needs and develop effective solutions
  • Manage trade-offs of business analysis within time/cost/quality constraints
  • Maintain up-to-date knowledge of developments in individual areas of expertise


Salary

$160,000 - $220,000 per year


Required Skills and Qualifications

  • Deep understanding of how ServiceNow delivers ITSM/ITOM to the organization
  • Ability to lead complex business briefings with senior stakeholders
  • Experience working with Change, Incident, Problem, Knowledge, CMDB, and Service Catalogue modules
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills


Benefits

We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.


Estimated Salary Range: $160,000 - $220,000 per year, based on location and experience.



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