Customer Support Specialist for Sports Travel

1 month ago


Manchester, United Kingdom Destination Sport Full time

Customer Support Specialist for Sports Travel

SportsBreaks is a leading live sports experience provider, offering genuine approved tickets, travel, and accommodation for sports fans worldwide. We are seeking a highly motivated Customer Support Specialist to join our team on a fixed-term contract.

Key Responsibilities:

  • Process bookings, amendments, and cancellations in a timely and accurate manner.
  • Convert general enquiries into actual bookings using available tools and technology.
  • Ensure all communication is within brand guidelines and tone of voice.
  • Assist customers in making informed decisions by offering additional products and services.
  • Support new starters in integrating into the team.
  • Accurately process data to ensure compliance with ISO standards.
  • Take ownership of complex customer enquiries.
  • Adhere to all SportsBreaks processes.

Requirements:

  • Previous B2C contact centre experience.
  • Ability to use telephony, live chat, email management simultaneously.
  • Working experience in the consumer arm of the travel industry or sports travel.
  • Computer literacy with experience of Microsoft Office and Salesforce.
  • Outstanding customer service skills.
  • Proactive with the ability to solve complex tasks.
  • Accuracy and ability to follow complex instructions under tight deadlines.
  • Ability to work within a team environment.
  • Exceptional communication skills.
  • Well-organised and quick to prioritise workload.
  • Logical thinking and analytical skills.

About Us:

SportsBreaks is part of Destination Sport Group, a global sports travel business based in the United Kingdom. We provide customers with access to the best live sporting events in the world, from world-class football and rugby matches to bucket-list packages for F1, golf, and cricket.



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