Food Service Supervisor

12 hours ago


Bedford, Bedford, United Kingdom Interaction - Northampton Full time £14
We are seeking an experienced Front of House Supervisor to join our team at Interaction - Northampton. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our dining room, providing excellent customer service, and leading a team of staff. If you have experience in a similar role and possess excellent communication and customer service skills, we would love to hear from you.

The successful candidate will have experience in leading a team, possess excellent communication and customer service skills, and be able to work off their own initiative. In return, we offer a lucrative basic salary, overtime opportunities, and a chance to develop your career within our company.

In this role, you will be responsible for:
- Safeguarding issues, reporting, and escalating to your line manager
- Company requirements for fire, safety, health, and hygiene
- Accident and near miss reporting
- Basic food prep, food production, and food service
- Digital screen menus
- Taking a lead on team briefings
- Training staff on food allergens and food safety, liaising directly with Chef
- Customer enquiries and customer service, liaising with Chef and line manager
- Service equipment and accompaniments are stocked in the dining room
- Keeping good timekeeping during food service in line with company policy
- Reporting menu or stock shortages to Chef and line manager
- Following daily cleaning schedules ensuring staff keep the dining room clean and hygienic
- Keeping all folders up to date with menus, allergen records, health and safety, etc
- Removal of food waste, ensuring weights and tray counts are recorded
- Stock take, stock labelling, stock rotation. Keeping an eye on quality and quantity
- Support with the cleaning of the kitchen including pot wash
- Completion of closing checklist, ensure security such as doors and windows are locked and secure. Take responsibility for the alarm system
- Be in attendance to all training sessions, e-learning, and meetings
- Actively ascertain customer feedback and reporting back to line manager

To be considered for this role, you will need to have:
- Passionate, friendly, approachable, honest, professional, flexible, adaptable, presentable qualities
- Excellent communication and customer service skills
- Team player with a can-do attitude
- Ability to work off your own initiative
- In-date enhanced DBS certificate dated within the last 3 years
- Experience in leading a team of Front of House staff
- High volume, high quality experience within a catering environment
- History of being a Team Leader or Supervisor or Manager of a small team within a catering and hospitality environment

Our company offers a range of benefits and perks, including a competitive salary, overtime opportunities, and a chance to develop your career within our company. As a member of our team, you will have access to ongoing training and development opportunities, as well as a range of employee benefits and rewards.

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