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Funeral & Memorial Service Coordinator

2 months ago


Whitchurch, Shropshire, United Kingdom Southern Co-op Full time
About the Role

We are seeking a highly skilled and compassionate individual to join our Funeralcare team as a Funeral & Memorial Consultant. As a key member of our team, you will play a vital role in delivering exceptional end-of-life care and support to our clients.

Key Responsibilities
  • Client Support: Provide guidance and support to clients throughout the funeral and memorialisation process, ensuring their individual needs are met and exceeded.
  • Funeral Arrangements: Coordinate and deliver funeral arrangements, memorialisation orders, and aftercare services with precision and attention to detail.
  • Compliance and Quality: Maintain compliance with company policies, statutory legislation, internal KPIs, and industry regulations, ensuring the highest level of quality and assurance for our clients.
  • Community Engagement: Engage with local communities, promoting our End-of-Life Services and Southern Co-op brand, and building strong relationships with stakeholders.
Requirements
  • IT Literacy: Proficient in using MS Office and other relevant software.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Organisation and Attention to Detail: Strong organisational skills, with a high level of attention to detail and ability to multitask.
  • Resilience and Adaptability: Ability to work independently and as part of a team, with a high level of resilience and adaptability.
Benefits
  • Annual Leave: 31 days of annual leave, increasing to a maximum of 36 days after 10 years' service.
  • Discounts and Perks: 20% discount in stores, healthcare cash plan, share incentive plan, NEST pension, cycle-to-work scheme, and opportunities for skills development.