1st Line Support Specialist
2 weeks ago
**Job Title:** 1st Line Support Technician
**Company:** Syntax Consultancy Limited
**Job Type:** Permanent
**Location:** Hybrid (Remote and On-Site)
**Salary:** £24,000 - £28,000 (Dependent on Experience)
Job DescriptionWe are seeking a highly skilled and experienced 1st Line Support Specialist to join our team at Syntax Consultancy Limited. As a key member of our IT services business, you will be responsible for providing top-notch technical support to our clients.
The ideal candidate will have previous experience in IT Service Desk and Helpdesk environments, with a strong understanding of technical troubleshooting and problem-solving skills.
**Key Responsibilities:**
- Provide first-line technical support to clients via phone, email, and remote desktop
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with the latest technology trends and advancements
**Requirements:**
- Previous experience in IT Service Desk and Helpdesk environments
- Strong technical troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
**What We Offer:**
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
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