1st Line Support Specialist

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom Syntax Consultancy Limited Full time
Job Overview

**Job Title:** 1st Line Support Technician

**Company:** Syntax Consultancy Limited

**Job Type:** Permanent

**Location:** Hybrid (Remote and On-Site)

**Salary:** £24,000 - £28,000 (Dependent on Experience)

Job Description

We are seeking a highly skilled and experienced 1st Line Support Specialist to join our team at Syntax Consultancy Limited. As a key member of our IT services business, you will be responsible for providing top-notch technical support to our clients.

The ideal candidate will have previous experience in IT Service Desk and Helpdesk environments, with a strong understanding of technical troubleshooting and problem-solving skills.

**Key Responsibilities:**

  • Provide first-line technical support to clients via phone, email, and remote desktop
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

**Requirements:**

  • Previous experience in IT Service Desk and Helpdesk environments
  • Strong technical troubleshooting and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

**What We Offer:**

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment


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