Mechanical Field Support Expert

4 weeks ago


Fareham, Hampshire, United Kingdom Wärtsilä Corporation Full time
Job Summary: We are seeking a highly skilled Mechanical Field Support Expert to join our team in the UK. As a Mechanical Field Support Expert, you will be responsible for providing expert technical support to our customers, ensuring their equipment is running efficiently and effectively. This is a challenging and rewarding role that requires strong technical knowledge, excellent communication skills, and a passion for delivering exceptional customer service.

About the Role: This is a fantastic opportunity to join a leading company in the maritime industry and contribute to a sustainable future. As a Mechanical Field Support Expert, you will work closely with our customers, identifying and resolving technical issues, and providing training and support to ensure they get the most out of our products and services. You will also collaborate with our internal teams to develop new solutions and improve existing ones.

Key Responsibilities: * Provide expert technical support to customers, ensuring their equipment is running efficiently and effectively.* Identify and resolve technical issues, either on-site or remotely.* Develop and deliver training programs to ensure customers have the skills and knowledge they need to use our products and services effectively.* Collaborate with internal teams to develop new solutions and improve existing ones.* Work closely with customers to understand their needs and develop tailored solutions.* Ensure accurate and high-quality service work reports are submitted within 48 hours of completing assigned jobs.

What We Offer: * Competitive salary: $85,000 - $115,000 per year, depending on experience.* Excellent benefits package, including health insurance, retirement plan, and paid time off.* Opportunities for professional growth and development in a dynamic and innovative company.* A collaborative and inclusive work environment that values diversity and promotes equal employment opportunities.* A chance to make a difference in the maritime industry and contribute to a sustainable future.

Requirements: * BSc degree in Engineering or equivalent experience (3 years minimum) in field service works with installation of mechanical, electric, and auxiliary equipment.* Proven track record of successful field service experience, with a strong focus on customer satisfaction and quality delivery.* Strong technical knowledge and understanding of mechanical and electrical systems.* Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.* Willingness to travel and work in the UK, abroad, and offshore (up to 200 days/year).

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