Technical Support Specialist

2 weeks ago


London, Greater London, United Kingdom AUTEL Automotive Intelligence – Europe Full time
About the Role

We are seeking an experienced Technical Support Specialist to join our team at AUTEL Automotive Intelligence – Europe. The ideal candidate will have a strong background in automotive diagnostics and excellent communication skills.

Job Description
  • Provide technical support to customers, distributors, and colleagues across departments, ensuring timely resolution of issues.
  • Manage projects from initiation to production, including ongoing operational projects, and maintain accurate records.
  • Handle after-sales repairs in the UK, process warranty claims, and manage spare parts inventory.
  • Analyze customer feedback, identify technical issues, and propose solutions, collecting customer requirements for R&D improvements.
  • Organize, summarize, and analyze customer issues to facilitate R&D upgrades and prepare product technical training.
Requirements
  • Bachelor's degree or higher in a relevant field, such as electric power, communications, electronics, or automotive engineering.
  • Minimum 1 year of experience in a related industry, preferably with charging stations, batteries, or AWD/ADAS systems.
  • Excellent organizational, execution, and learning skills, with a strong sense of responsibility and teamwork.
  • Fluent in Mandarin Chinese and English, with additional European languages a plus.
  • Willingness to travel within the UK and Europe.

Estimated salary: £45,000 - £60,000 per annum.



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