Store Leadership Opportunity

4 weeks ago

Cirencester, Gloucestershire, United Kingdom WHSmith Full time
Store Leadership Opportunity

As a Store Leader at WHSmith, you will be responsible for leading and inspiring your team to deliver exceptional customer service, meet business objectives, and create a working environment that supports colleague development and achievement.

Key Responsibilities:
  • Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
  • Reviewing the trading plan with your Cluster Manager and using the scorecard to set and agree key actions and priorities that will lead to success for your store
  • Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally
  • Creating a culture of learning, support, and recognition - spotting opportunities for development of personal skills, product knowledge, and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
  • Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement
Requirements:
  • Current or recent retail (or similar) leadership experience with working knowledge of KPIs such as ATV and TPC
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
  • Flexibility of approach that will allow you to support other stores in the area when needed
  • Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority
  • Experience of supporting employee training and development, and motivating teams adopting an engage rather than tell approach
Benefits:
  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Employee discounts and rewards
  • Employee Assistance Programme for wellbeing support

At WHSmith, we are proud to be an inclusive employer and want our colleagues to feel welcome and valued. We are committed to creating a working environment that supports colleague development and achievement.

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