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Technical Support Specialist

1 month ago

Slough, Slough, United Kingdom Excis Ltd Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled and proactive Level 2 Field Engineer to support our dynamic client environment in Slough. This role requires troubleshooting expertise, the ability to work under pressure, and a keen focus on delivering high-quality customer service.

Key Responsibilities:
  • Provide onsite and desk-side support to end-users.
  • Troubleshoot and resolve PC issues following guidance from Level 2 engineers or designated points of contact.
  • Ensure all incidents and requests are handled within established SLAs in a high-pressure environment.
  • Build, configure, and troubleshoot hardware including installation of company-standard images on PCs and laptops.
  • Maintain accurate and up-to-date records of all tickets daily.
  • Support meeting room environments including video conferencing setups.
  • Provide technical support for peripherals like printers, scanners, and mobile devices (iPads, iPhones, Android).
  • Assist with data backup and restoration as needed.
  • Provide 'smart hands' support for data center equipment replacing components as directed.
  • Conduct routine maintenance tasks such as daily tape changes for backups and managing tape libraries.

Estimated Salary: £35,000 - £45,000 per annum.