Inclusive Service Design Specialist

2 weeks ago


London, Greater London, United Kingdom Financial Conduct Authority Full time
Inclusive Service Design Position

We are looking for an Inclusive Service Design Specialist to join our Intelligence and Digital subdivision at the Financial Conduct Authority. As a key member of our Data, Technology & Innovation division, you will play a critical role in designing and developing inclusive and accessible products and services.

In this exciting role, you will work alongside senior user researchers to help design new products and services that meet the needs of our users. This includes supporting the planning and design of inclusive user research activities, carrying out research with diverse user groups, and aligning user research activities with wider plans to inform a service proposition.

This is a fantastic opportunity for you to grow your expertise and experience within a vibrant community of practice, making a difference to the maturity of user-centredness. You will have the chance to understand and shape the workings of the financial services industry at a time of considerable change.

Key Responsibilities:

  • Support the planning and design of inclusive user research activities
  • Carry out research with diverse user groups to inform product development
  • Align user research activities with wider plans to inform a service proposition

Requirements:

  • User research experience in a user-centred design setting
  • Experience working in project/programme environments involving business & IT change
  • Research experience within organisations/sectors: financial services, government/regulatory body, technology, consultancy (ideally IT consultancy)

Benefits:

  • Competitive salary range: £41,800 - £52,200 per annum
  • 25 days holiday per year plus bank holidays
  • Hybrid working arrangement (work from home up to 60% of the time)
  • Private healthcare with Bupa
  • A non-contributory pension scheme


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