Senior Hospitality Manager

3 weeks ago

London, Greater London, United Kingdom Claridge's Full time

Claridge's: A Luxury Hotel Experience

We are seeking an exceptional Senior Hospitality Manager to join our esteemed team at Claridge's, a quintessential art deco hotel located in the heart of Mayfair.

As a leader in luxury hospitality, Claridge's has consistently excelled at delivering exceptional experiences for our discerning guests. Our iconic hotel is steeped in history and tradition, with long-standing connections to royalty that have earned us the reputation as 'the annex to Buckingham Palace.'

The Role:

  • To create unforgettable memories for our guests by providing personalized and attentive service, building strong relationships and ensuring seamless interactions.
  • To effectively manage and resolve challenging situations with tact, diplomacy, and a commitment to excellence.
  • To collaborate closely with various departments to maintain the highest standards of guest service, aligned with the Maybourne Hotel Group's stringent quality criteria.
  • To lead and mentor the reception team, fostering a culture of excellence, and driving employee satisfaction through targeted training and development initiatives.
  • To contribute to achieving departmental objectives, including maximizing occupancy, preserving and enhancing the hotel's reputation, and meeting business targets.

The Ideal Candidate:

  • Demonstrates unwavering dedication to Claridge's and a relentless pursuit of quality in every aspect of our operations.
  • Strives to consistently improve guest satisfaction, with the ability to provide exceptional service to high-profile clients, crafting lasting memories and exceeding expectations.
  • Showcases comprehensive knowledge of hotel reception procedures and a deep understanding of all other operational areas within the hotel.
  • Exhibits the ability to thrive in a fast-paced environment, consistently delivering results that meet or exceed our high standards.
  • Demonstrates exceptional leadership and interpersonal skills, with the capacity to motivate and inspire a high-performing team.
  • Possesses a strong background in luxury hospitality, preferably with experience in a similar role.
  • Maintains impeccable personal presentation and exudes a warm, welcoming personality.

This is an exciting opportunity for a highly skilled professional to take on a new challenge and become part of our dynamic and accomplished hotel team, renowned for its commitment to unparalleled service excellence.

Salary: £55,000 - £65,000 per annum, depending on experience.

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