Spa Operations Manager
3 weeks ago
About the Role:
As Spa Manager at Bannatyne Health Club, you will be responsible for overseeing daily spa operations, ensuring a seamless and relaxing experience for all guests. Your key focus will be leading a team of skilled therapists and support staff, developing strategies to increase spa revenue and client satisfaction, and maintaining the highest standards of cleanliness, safety, and customer service.
Key Responsibilities:
- Oversee daily spa operations and manage a team of skilled therapists and support staff.
- Develop and implement strategies to increase spa revenue and client satisfaction.
- Maintain the highest standards of cleanliness, safety, and customer service.
- Manage inventory, budgets, and scheduling to ensure efficient spa operations.
- Create a positive and collaborative work environment promoting professional growth and development.
Requirements:
- NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
- KPI driven and results focused.
- Dynamic interpersonal skills and a customer focused attitude.
- Excellent written and verbal communication skills and confidence in speaking to clients face to face, over the telephone, and by email.
- Proven experience of delivering excellent customer service.
- Flexibility and proactivity in managing multiple priorities.
- Ability to make decisions, solve problems, and take appropriate action.
- Experience of managing a team and strong people development skills.
- Ability to establish rapport, build trust, and demonstrate credibility.
Why Bannatyne?
Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you'll play a pivotal role in delivering the ultimate spa experience.
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