Spa Operations Manager

3 weeks ago


Aberdeen, Aberdeen City, United Kingdom Bannatyne Health Club Full time
Lead Our Spa Team to Excellence

About the Role:

As Spa Manager at Bannatyne Health Club, you will be responsible for overseeing daily spa operations, ensuring a seamless and relaxing experience for all guests. Your key focus will be leading a team of skilled therapists and support staff, developing strategies to increase spa revenue and client satisfaction, and maintaining the highest standards of cleanliness, safety, and customer service.

Key Responsibilities:

  • Oversee daily spa operations and manage a team of skilled therapists and support staff.
  • Develop and implement strategies to increase spa revenue and client satisfaction.
  • Maintain the highest standards of cleanliness, safety, and customer service.
  • Manage inventory, budgets, and scheduling to ensure efficient spa operations.
  • Create a positive and collaborative work environment promoting professional growth and development.

Requirements:

  • NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
  • KPI driven and results focused.
  • Dynamic interpersonal skills and a customer focused attitude.
  • Excellent written and verbal communication skills and confidence in speaking to clients face to face, over the telephone, and by email.
  • Proven experience of delivering excellent customer service.
  • Flexibility and proactivity in managing multiple priorities.
  • Ability to make decisions, solve problems, and take appropriate action.
  • Experience of managing a team and strong people development skills.
  • Ability to establish rapport, build trust, and demonstrate credibility.

Why Bannatyne?

Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you'll play a pivotal role in delivering the ultimate spa experience.



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