Residential Property Services Manager
4 weeks ago
The Residential Services Manager will be responsible for overseeing the delivery of residential leasehold property services for a single site in central London. This full-time and site-based role will ensure that the residential common areas and building services are well-maintained and serviced as per contracts, lease provisions, and legal requirements.
The Manager will work closely with the on-site team and contractors to ensure a high level of service delivery and act as the first point of contact for any customer service requests from residents, members of the public, and other stakeholders. Daily duties will include the implementation, management, and control of Standard Operating Procedures, risk assessments, and method statements, staffing and service strategies, and fire safety management procedures.
The Residential Services Manager will have primary responsibility for producing and managing the service charge budget for the building and ensuring that legislation and best practice influencing the service charge and building management strategies are complied with. They will work closely with the property management team, including the service charge accounts team, to ensure that property management, building management, and service charge accounting strategies and services are harmonised and compliant.
The Residential Services Manager will be the face of CBRE's building management services, engaging with leaseholders and tenants, as well as the residents association, to develop and evolve management and customer service strategies. Excellent customer service and stakeholder management skills will play a key role in the successful delivery of these aims.
The Manager will also be responsible for liaising with the development's estate team to ensure that management strategies for areas of the development forming part of the residential customer experience inform the overall customer communication and estate management plans.
Key Responsibilities:
- Oversee the delivery of residential leasehold property services for a single site
- Ensure residential common areas and building services are well-maintained and serviced
- Implement, manage, and control Standard Operating Procedures, risk assessments, and method statements
- Produce and manage the service charge budget for the building
- Liaise with the development's estate team to inform customer communication and estate management plans
Requirements:
- Excellent knowledge of building and construction, project management, and maintenance standards
- Excellent knowledge of health, safety, and environmental legislation and management systems
- Demonstrated experience in capex and service charge budget management
- Excellent customer service and stakeholder management skills
- Experience of liaising with Resident Associations and external stakeholders
- Good knowledge of leasehold, health, and safety, and compliance legislation
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