Technical Support Team Lead
3 weeks ago
About Node4
">Node4 is a dynamic and innovative company that has experienced rapid growth and success over the years. From its humble beginnings to becoming a leading provider of technology solutions, Node4 has established itself as a trusted partner for businesses across the UK.
Our Mission
">We are committed to delivering exceptional service and support to our clients, ensuring their technology needs are met with expertise and care. Our team of professionals is dedicated to staying ahead of the curve, providing cutting-edge solutions that meet the evolving needs of our clients.
Job Description
">We are seeking an experienced Technical Support Team Lead to join our IT Services team. As a key member of our team, you will be responsible for leading a team of technical specialists, providing guidance and support to ensure they deliver high-quality services to our clients.
Key Responsibilities
">• Lead a team of technical specialists, providing guidance and support to ensure they deliver high-quality services to our clients.
• Collaborate with the IT Services Manager to develop and implement strategies to improve service delivery and customer satisfaction.
• Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions to meet their requirements.
• Ensure compliance with industry standards and regulatory requirements.
Requirements
">We are looking for an individual with excellent leadership and communication skills, experience in IT service management, and a proven track record of delivering high-quality services. The ideal candidate will have a strong technical background, with knowledge of security practices, business continuity, network, cloud platform management, and support.
Benefits
">We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience. Other benefits include hybrid working, private medical insurance or a company-paid health cash plan, employee assistance program, 25 days holidays plus your birthday off, option to purchase additional holiday (up to 5 days), company pension scheme, life assurance x 4, and more.
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Technical Team Lead
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Derby, Derby, United Kingdom Node4 Full timeAbout the RoleWe are seeking a highly experienced Technical Team Lead to join our IT Services team at Node4. This is an exciting opportunity for a skilled professional to lead a technical team and drive success across our business.
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