Quality Assurance and Compliance Manager

5 days ago


Bedford, Bedford, United Kingdom Spot. Full time

Job Summary

Spot is seeking a highly skilled Quality Assurance and Compliance Manager to join our dedicated housing services team. As a key member of our operations, you will play a vital role in ensuring our properties are managed and maintained to the highest standards.

About the Role

The Quality Assurance and Compliance Manager will be responsible for overseeing all aspects of housing management, compliance, and complaints resolution. This includes:

  • Ensuring compliance with national and international standards and legislation
  • Managing risk and updating the risk register
  • Producing key performance reports for the board
  • Managing safeguarding compliance
  • Addressing complaints from residents

Requirements

To be successful in this role, you will need:

  • Proven experience in quality assurance, compliance, or a related field
  • Strong understanding of national and international standards and legislation
  • Excellent communication and presentation skills
  • Experience in handling complaints and resolving issues effectively
  • The ability to manage multiple tasks and meet deadlines
  • Proficiency in using information technology systems
  • Experience in housing management or a related field (desirable)

What We Offer

As a Quality Assurance and Compliance Manager at Spot, you will be rewarded with a competitive salary, 25 days annual leave plus bank holidays, time off in lieu, travel expenses, comprehensive training courses, and more.



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