Account Handler – Professional Indemnity Specialist

4 weeks ago

London, Greater London, United Kingdom Ardonagh Advisory Full time

Job Summary

The Account Handler – Professional Indemnity role is a key position within Ardonagh Advisory, responsible for overseeing the delivery of an efficient and enhanced end-to-end operations service to our clients and brokers/account executives.

This includes:

  • Managing the performance, development, and day-to-day operations of the technical team, requiring excellent communication and commercial ability to make business decisions and work with the wider insurer market.
  • Overseeing the service delivery provided by our Technical Team and 3rd party providers, ensuring positive collaboration and support.
  • Maintaining awareness of the end-to-end processes relative to IBA, Premium Processing, Claims, and all middle office tasks.

Key Responsibilities

  • Manage operational risk by ensuring invoice debiting is actioned by due date and consistently review efficiencies.
  • Manage day-to-day operations of all Binders, Schemes, and facilities within the business.
  • Point of referral for enquiries.
  • Tracking and achieving all KPIs and SLAs.
  • Assisting in the preparation of key placement documentation, ensuring meeting with minimum standards, following Bishopsgate processes and market Compliance.
  • Initiating and overseeing the processing function, supporting the processing technicians with the resolution of queries as appropriate.
  • Deliver effective technical training to develop competency across the business.
  • Responsible for policy wordings and all other technical documents.
  • Maintaining an accurate and compliant record of the placement via GXB.
  • Responsibility for internal technical file audit framework and delivery.
  • Oversight and ownership of key contractual dates, including payment warranties, subjectivities, and NOCs.
  • Work with clients and brokers to address Cash & Credit Control issues, identify root cause of any recurring issues, and propose changes to the process to bring improvements.

Requirements

  • Establish and maintain relationships with key Ardonagh Advisory colleagues and stakeholders, including Risk & Compliance, IT and Digital, Management Information, Business Entity Team, IBA, Premium Processing (including Pro), and Claims.
  • Ensure adherence to all compliance requirements, including but not limited to Contract Certainty, Client and Market Due Diligence, KPIs, Audit processes, and Authorisations matrix.

Competencies Required

  • Comprehensive understanding of London insurance market dynamics and core processes.
  • Class-specific technical knowledge.
  • Desire to learn new tasks and new lines of business.
  • Ability to communicate with clients and colleagues in a professional and respectful manner.
  • Proactive and assertive role within the team and across the business.
  • The ability to remain calm under pressure and be able to work flexibly when required.
  • Excellent communication and organisational skills with the ability to manage multiple issues/challenges simultaneously.
  • Ability to standardize processes within the team where applicable and to implement efficiencies.
  • Ability to embrace Change and embed new processes as required by the Leadership.
  • Computer literate, including good knowledge of Microsoft Word, Excel, and PowerPoint packages.
  • Experience in the use of London Market processes and systems.

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