Occupation and Customer Experience Manager

2 weeks ago


London, Greater London, United Kingdom JLL Full time

Role Overview

The Occupier & Customer Manager at JLL will focus on developing strategic relationships with occupiers and customers to create connections between them and the local community, enhancing the overall experience within the destination.

Key Responsibilities

  • Build proactive and effective relationships with retailers at the destination
  • Own occupier communications, working with all departments and clients to ensure effective communication
  • Meet with representatives from each retailer to gain a confident understanding of their business performance objectives, aspirations, and needs
  • Collect turnover information from tenants
  • Produce reports accurately and on time, focusing on tenant engagement and financials
  • Manage and oversee the delivery of on-site community programs, including activation support and local stakeholder liaison
  • Oversee retailer customer feedback programs as appropriate and use the feedback to inform strategy
  • Provide reporting on customer and community feedback to evolve the customer service offer within the destination
  • Build relationships with stakeholders within the destination, including local retailers, leisure operators, public services, and local authorities
  • Work closely with the Finance & Data Manager and General Manager to analyze footfall data

Requirements

  • A strong communicator and interpersonal skills
  • Strong verbal and written communication skills
  • Cold-outreach experience a plus
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • A real specialist in retail, with a passion and understanding of retail and experience managing relationships with retailers a benefit
  • Understanding of well-being programs
  • Experience of small to medium-scale event management
  • A passion for customer experience
  • Project management and business operations experience
  • Innovative thinking and a desire for efficiency
  • Ambition and commercial acumen

Location

On-site - London, GBR



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