Claims Handler Lead
5 days ago
About the Job:
Vermelo RPO is seeking an experienced Senior Technical Claims Handler to join its team. This is an exciting opportunity to work on complex motor claims with high-value bodily injury, utilising your technical expertise to deliver exceptional results.
Key Accountabilities:
- Manage claims caseloads in accordance with Group philosophy, claims handling procedures, and service levels.
- Control claim cost by achieving most economical settlement through good use of liability and quantum arguments and effective negotiation.
- Maintain good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable.
- Attend Trials and conferences with Counsel where appropriate.
- Adhere to and engage with Reinsurers and all associated Large Loss procedures.
- Full adherence to authority limits.
- Develop and maintain effective relationships with colleagues and business partners.
- Adhering to agreed personal authority limits, referring to line manager/Large Loss Team for authorisation where activity exceeds such limits.
- Ensure compliance with all regulatory requirements (including treating customers fairly principles).
- Respond promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
- Maintain good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
- Act as a technical referral point within team and through the business, to ensure technical queries and referrals are managed within SLAs.
- Where applicable, adhere to Company processes with regard to FCA compliance and Treating Customers Fairly.
- Where applicable, ensure that GDPR, FCA, TCF and other regulatory requirements are met.
Requirements:
- Minimum 5 years' experience in claims handling, preferably in large loss or serious injury claims.
- Strong technical knowledge of personal injury claims and associated laws.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Good analytical and problem-solving skills.
Estimated Salary Range: £65,000 - £85,000 per annum based on experience.
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