Automotive Repair Facility Manager

4 weeks ago

Coventry, Coventry, United Kingdom Challender Recruitment Full time
Job Title: Bodyshop Manager

Challender Recruitment is seeking an experienced Bodyshop Manager to oversee the operations of our automotive repair facility specializing in bodywork, collision repair, and paintwork.

Key Responsibilities:
  • Leadership and Team Management:
    • Supervise and lead a team of technicians, estimators, painters, and administrative staff in the bodyshop.
    • Provide guidance, training, and performance feedback to team members to ensure efficient and effective operations.
    • Foster a positive work environment, promote teamwork, and resolve conflicts or issues that arise among team members.
  • Operational Management:
    • Oversee and manage the daily operations of the bodyshop, including scheduling repairs, assigning tasks, and ensuring timely completion of work.
    • Monitor workflow and productivity to optimize efficiency and meet customer deadlines.
    • Maintain inventory of necessary tools, equipment, and supplies, and coordinate with suppliers to ensure availability.
    • Implement and enforce safety procedures to minimize accidents and maintain a safe work environment.
  • Customer Service and Communication:
    • Interact with customers to understand their repair needs, provide estimates, and address any concerns or questions.
    • Ensure excellent customer service by maintaining open communication throughout the repair process, providing regular updates, and addressing customer feedback or complaints.
    • Handle any insurance-related matters, including working with insurance companies, processing claims, and negotiating repair costs.
  • Quality Control and Compliance:
    • Ensure that repairs are performed to the highest standards of quality and in compliance with industry regulations and safety guidelines.
    • Conduct inspections of completed work to verify quality and accuracy, and make any necessary corrections or adjustments.
    • Stay up to date with industry trends, technologies, and best practices related to automotive bodywork and collision repair.
  • Financial and Administrative Responsibilities:
    • Manage the bodyshop's budget, including tracking expenses, controlling costs, and maximizing profitability.
    • Prepare reports on key performance indicators (KPIs), such as revenue, expenses, productivity, and customer satisfaction.
    • Coordinate with the administrative team to handle invoicing, billing, and other administrative tasks.
Requirements:
  • Previous experience in automotive repair and bodyshop management is typically required.
  • Strong leadership and team management skills.
  • Excellent communication and customer service abilities.
  • In-depth knowledge of automotive bodywork, collision repair, and paint processes.
  • Familiarity with industry regulations and safety standards.
  • Proficiency in using computer software for estimating, scheduling, and reporting (e.g., repair management systems).
  • Strong problem-solving and decision-making skills.
  • Attention to detail and commitment to delivering high-quality work.

Challender Recruitment is an equal opportunities employer and welcomes applications from all qualified candidates.

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