Retail Customer Service Representative
3 weeks ago
Are you passionate about delivering exceptional customer service and building strong relationships? Do you enjoy working in a fast-paced environment and taking on new challenges? As a Retail Customer Service Manager at Entain, you will play a key role in driving customer satisfaction and loyalty in our betting shops.
Key Responsibilities:- Deliver outstanding customer service and resolve customer complaints in a professional and empathetic manner.
- Take bets on a wide range of sports and events, processing customer transactions and handling cash.
- Help customers understand our products and betting terminals, providing expert advice and guidance.
- Work collaboratively with the Shop Manager and team to achieve sales targets and maintain high shop standards.
- Be available to work a variety of shifts, including weekends and bank holidays, and be flexible with your schedule.
- 18 years of age or over.
- Passion for delivering great customer service and building strong relationships.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Self-motivated and proactive, with a positive attitude.
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
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