ICT Operations Proactive Specialist

4 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Title: ICT Operations Proactive Engineer

We are seeking an experienced ICT Operations Proactive Engineer to join our team. As an ICT Operations Proactive Engineer, you will be responsible for proactively monitoring key infrastructure and supporting the live production environment of our website.

About the Role

The IT Operations team is primarily focused on providing support to the production IT service, comprising all customer-facing products and critical internal Business systems. While this is an IT-based role, prior technical experience is not a prerequisite, as all relevant training will be provided.

Main Responsibilities
  • Maintaining vigilant to early warnings raised via the Networks Operations Centre, monitoring wall and alarm consoles, and ensuring that alerts are handled in accordance with agreed policies in a timely and efficient manner.
  • Completing daily tasks to ensure production systems are functioning correctly.
  • Measuring the impact of system, policy, or procedural change and providing prompt and accurate feedback.
  • Coordinating planned maintenance work and checking for scheduling clashes for all high-risk changes.
  • Acting as the first point of contact for the production IT service and associated Infrastructure for internal departments and senior members of staff.
Requirements

We are looking for a highly motivated and organized individual with excellent communication skills and a strong understanding of IT infrastructure and operations. If you are a team player with a passion for delivering high-quality results, we encourage you to apply for this exciting opportunity.

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