Technical Support Specialist
2 months ago
Vermelo RPO is seeking a skilled Technical Support Specialist to join our team in providing exceptional technical assistance to our customers. As a key member of our Technical Support team, you will play a crucial role in troubleshooting issues and ensuring timely resolution to support our customers' needs.
Key Responsibilities:
- Provide technical assistance and support to customers via various channels, including chat and ticketing systems.
- Diagnose and troubleshoot technical issues related to our video telematics products and IoT devices.
- Escalate complex issues to the Technical Support Team Lead for further investigation and resolution.
- Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system.
- Collaborate with internal teams, including the Product Group and Account Management, to address customer concerns and provide feedback on product performance.
- Stay up-to-date on product features, enhancements, and troubleshooting techniques through ongoing training and self-study.
- Participate in team meetings and training sessions to share knowledge and improve overall support efficiency.
Key Skills Required:
- Previous experience in a technical support role or customer service position is preferred.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong knowledge of technical support principles and practices.
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