Technical Support Specialist

2 months ago


Tunbridge Wells, Kent, United Kingdom Vermelo RPO Full time

Vermelo RPO is seeking a skilled Technical Support Specialist to join our team in providing exceptional technical assistance to our customers. As a key member of our Technical Support team, you will play a crucial role in troubleshooting issues and ensuring timely resolution to support our customers' needs.

Key Responsibilities:

  • Provide technical assistance and support to customers via various channels, including chat and ticketing systems.
  • Diagnose and troubleshoot technical issues related to our video telematics products and IoT devices.
  • Escalate complex issues to the Technical Support Team Lead for further investigation and resolution.
  • Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system.
  • Collaborate with internal teams, including the Product Group and Account Management, to address customer concerns and provide feedback on product performance.
  • Stay up-to-date on product features, enhancements, and troubleshooting techniques through ongoing training and self-study.
  • Participate in team meetings and training sessions to share knowledge and improve overall support efficiency.

Key Skills Required:

  • Previous experience in a technical support role or customer service position is preferred.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong knowledge of technical support principles and practices.


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