Customer Service Representative

4 weeks ago


Godmanchester, Cambridgeshire, United Kingdom Peoplebank Full time

We are seeking a skilled Customer Service Representative to join our team at Peoplebank. This exciting opportunity will see you working closely with our customers, supporting them through the appointment booking process and addressing any concerns they may have.

In this role, you will be on the frontline of customer service, delivering exceptional experiences that meet our high standards. You will work collaboratively with our team to ensure seamless service delivery, driving social media campaigns to generate more appointments for our customers.

Key responsibilities include:

  • Maintaining up-to-date systems and databases to provide valuable analysis to stakeholders;
  • Assisting in scheduling and planning work activities to efficiently serve our customers;

You will require exceptional customer service skills, particularly over the phone, as well as proficiency in IT. Experience with SAP and Genesys is highly desirable. Outstanding communication skills, both written and verbal, are essential for supporting our customers.

We offer a competitive salary, pension, healthcare, and holiday allowance starting at 24-26 days per annum. Our benefits package includes Clancy Xtras, an employee benefits programme with discounts for numerous retailers, a cycle to work scheme, and an Employee Assistance Programme.



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