Service Delivery Manager
3 days ago
This is a critical role within BELFOR Franchise Group, requiring a skilled Service Delivery Manager to oversee customer experience and complaint resolution. The ideal candidate will possess excellent communication skills, analytical thinking, and the ability to work effectively under pressure.
About the Role:We are seeking an experienced Customer Experience Lead to join our team. As a key liaison point between customers, insurance companies, and contractors, you will ensure seamless communication and precise delivery of services.
Key Responsibilities:- Manage customer complaints and resolve issues in accordance with FCA guidelines
- Oversee restoration and reinstatement services, ensuring timely completion and accurate invoicing
- Collaborate with field staff to input data into BELFOR Systems, Xactware, and Symbility
- Develop and implement training plans for teams, focusing on service delivery excellence
- Analyze financial data to ensure projected margins are accurate
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and manage multiple priorities
- Experience in customer-facing roles or claims management
The estimated annual salary for this role is £50,000 - £60,000, depending on location and experience.
Benefits:- Annual pay review
- Life insurance
- Health cash plan
- Employee assistance programme
- Induction and e-learnings
- Eye test
Based in [location], with flexibility to work from home as needed.
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