Account Professional

4 days ago


Birmingham, Birmingham, United Kingdom Checked Recruitment Full time

About the Role:

We are seeking a highly motivated and experienced Account Manager to join our team at Checked Recruitment. This is an exciting opportunity to work with a rapidly expanding company leading the way in specialist industrial parts for component manufacturing businesses.

Key Responsibilities:

  • Proactively manage a portfolio of existing customer accounts to maximize sales opportunities and ensure unparalleled customer satisfaction.
  • Cultivate and strengthen relationships with existing clients, becoming their trusted advisor for their MRO needs.
  • Process sales orders, expedite fulfilment, and proactively address any order-related concerns.
  • Identify upselling and cross-selling opportunities within existing accounts to increase revenue.
  • Develop in-depth knowledge of MRO products and applications to provide consultative support to clients.
  • Communicate effectively with clients via telephone and email, addressing inquiries and resolving issues promptly.
  • Stay informed about industry trends and competitor offerings to provide strategic recommendations to accounts.
  • Collaborate with internal teams to ensure a seamless customer experience.

Requirements:

  • Proven track record of success in account management or a similar customer-facing role.
  • Experience working with MRO products or in an MRO-related environment.
  • Exceptional interpersonal skills to establish rapport and foster long-term client partnerships.
  • Natural inclination to identify new opportunities and drive revenue growth within existing accounts.
  • Excellent communication skills, both verbal and written.
  • Ability to think critically and resolve customer challenges effectively.
  • Meticulous in order processing and account management.
  • Proficient in CRM systems and Microsoft Office Suite.

Benefits:

  • Competitive salary of circa £35,000-£40,000 per annum (depending on experience) + benefits package.
  • Annual bonus based on company performance.
  • Ongoing training and career development opportunities.

About Our Client:

Our client is a rapidly expanding company with a positive company culture and extremely low staff turnover. They boast a strong dedication to quality, innovation, and customer satisfaction, which has fuelled record year-on-year revenue growth.

We are looking for:

A highly motivated individual with previous MRO or industrial products experience and a passion for delivering outstanding customer service. If you are excited about this opportunity, please submit your application.



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