Technical Expert for IP and Optical Solutions

6 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom Ribbon Communications Inc. Full time

Are you an experienced technical expert looking for a new challenge? We are seeking an IP and Optical Senior Technical Specialist to join our team at Ribbon Communications Inc. in the United Kingdom.

About the Job:

This is a full-time position that requires the successful candidate to be eligible to work in the UK.

Key Responsibilities:

  • Provide technical support to external customers on Ribbon IP and optical products and systems.
  • Support maintenance contracts by dealing with customer faults and issues, site visits, raising trouble tickets, and working within agreed SLAs.
  • Participate in 365 x 24 on-call rota and some overtime may be required.
  • Support bids for new business by providing technical support, site visits, staging and preparation of equipment, and dealing with customer questions.

Requirements:

  • Minimum of 5 years of experience in a similar role.
  • Technical skills in SDH & PDH, DWDM & OTN, MPLS-TP and IP-MPLS, CES (Circuit emulation services, TDM over Ethernet), EoS (Ethernet over SDH).
  • Experience with ECI Products: Syncom, XDM, BG, NPT/NPTi range of IP products, Apollo/OTN.
  • Nice to have but not essential: VMware ESXi based servers, Solaris/unix & linux servers, knowledge of DSL access networks and products, experience of Juniper IP products.

Estimated Salary: £70,000 - £90,000 per annum depending on experience.


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