Drinks Service Associate
1 week ago
About the Role:
We are seeking a skilled and enthusiastic Drinks Service Associate to join our Food & Beverage Team at Hoar Cross Hall.
As a key member of our team, you will be responsible for providing exceptional guest service, preparing and serving a variety of beverages, including cocktails, and ensuring the bar area is clean and organized.
You will play a vital role in creating a memorable experience for our guests, working in a fast-paced environment and maintaining high standards of service and quality.
We offer opportunities for part-time and full-time work, with a competitive rate of pay and a range of benefits, including complimentary use of the leisure and spa facilities, free parking, and discounts on food and drink.
Your Responsibilities:
- Provide efficient, courteous, and professional service at all times within the Outdoor Spa Terrace, bars, restaurants, and any other department.
- Assist in delivering all aspects of our food and beverage service to guests across all hotel and spa areas, particularly the service of cocktails.
- Answer guest queries in a polite and helpful manner.
- Coordinate with bar staff to ensure the availability of all beverages.
- Handle guest complaints, responding accordingly or escalating as required to ensure the complaints procedure is followed and service recovery results in a satisfied guest.
- Maintain compliance with applicable health and safety standards, dress code, and other serving standards.
- Undertake new or refresher training sessions as required.
Requirements:
- Previous experience in a similar role within the hospitality industry.
- Knowledge of a variety of beverages, including cocktails.
- Good understanding of liquor licensing, food hygiene, and quality standards.
- Able to work under pressure and in a fast-paced environment.
- Excellent interpersonal and communication skills.
What We Offer:
- Competitive rate of pay.
- Complimentary use of the leisure and spa facilities.
- Free parking.
- Discounts on food and drink.
- Excellent induction and training program.
- Perkbox online benefits and discounts.
- Opportunities for professional development and career advancement.
Why Hoar Cross Hall?
We are a luxury spa resort and hotel, offering an unrivalled guest experience. Our team is committed to delivering exceptional service and creating unforgettable memories for our guests.
We are looking for individuals with passion and positivity, who are eager to learn and grow with our company.
Join our team and become part of our family.
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