Digital Account Manager

3 weeks ago


Leicester, Leicester, United Kingdom Assisted. Full time
About Assisted

Assisted is a multi-channel digital marketing agency that has experienced significant growth over the last 6 years since being founded. Our client services include Search Engine Optimization (SEO), Pay-Per-Click (PPC), Social Media, Web, and Email Marketing.

We specialize in crafting effective campaigns and strategies for our clients using our team of SEO/PPC experts and web developers.

About the Role

As a Digital Account Manager at Assisted, you will be responsible for providing an exceptional customer experience to our clients, developing and implementing effective digital strategies with a strong focus on SEO and PPC for their accounts and building long-term client relationships.

Client retention is key, so having a clear vision of your client's goals and objectives throughout every project is essential. Working alongside the projects team, you will lead your accounts to ensure projects are delivered with excellent results, on time and on budget.

Hybrid working is expected as part of the Digital Account Manager role with a minimum of two days required in our office.

Supported by and working closely with the Head of Client Services, you will be responsible for leading several key accounts, providing insights and opportunities for account growth and development, while maintaining profitability and sustainability for the business.

Key Responsibilities
  • Reviewing and interpreting digital marketing reports and communicating key findings back to the client with informed recommendations to improve campaign performance
  • Proactive account management, reviewing client accounts seeking new opportunities and creating strategies through SEO/PPC to enhance brand exposure and improve performance and ROI
  • Managing client expectations with regular updates on the progress of live projects, being their first line of contact, and providing them with excellent customer service
  • Project scoping, identifying key objectives, defining costs and resources, and capturing key performance indicators for benchmarking against
  • Scoping and costing of new websites, being able to take a client brief and map out the core requirements for the development, identifying the right infrastructure to build the site in, functionality, and website best practices
  • Being part of the onboarding process for new projects and briefing jobs to the project team to ensure we deliver value, meet client expectations, and achieve campaign goals
  • Ongoing liaison with the project team to ensure project delivery is on time and within budget
  • Regular and planned communications with clients through email, phone calls, and face-to-face meetings
Requirements
  • Passionate about all things digital
  • Experience within an agency environment
  • Excellent knowledge of SEO and PPC (relevant qualifications a distinct advantage)
  • Experienced in interpreting data and creating reports within Google Analytics and presenting results to clients
  • Knowledge of Social and Paid Social Media Campaigns
  • Good understanding of website design, build, and best practices
  • Commercial awareness and understanding of ROI
  • Ambitious and willing to learn
  • Organized and able to prioritize workloads
  • Honest, reliable, and trustworthy
  • A team player
  • Ability to seek new opportunities in accounts and discuss these confidently with clients
  • Able to manage multiple client projects while maintaining customer satisfaction
  • Ability to adapt and change to client needs in a dynamic and fast-paced environment
Preferred Experience
  • Hands-on experience in setting up and managing search campaigns
  • Google Ads and Analytics certifications would also be beneficial
  • Account Management: 2 years (required)
  • Digital Agency: 2 years (required)
  • Starting salary – £35,000 pa + Commission
  • 28 days holiday per year
  • + bank holidays
  • + Your birthday off
  • Macbook & Latest software packages
  • Ability to work from home / flexible working hours with a minimum of 2 days per week from our office


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