Motor Claims Referral Lead

2 days ago


Leeds, Leeds, United Kingdom Direct Line Group Full time
Job Summary

We are looking for a highly skilled Motor Claims Referral Lead to join our Counter Fraud Operations Department. As a key member of our team, you will be responsible for identifying and investigating insurance fraud, managing portfolios, and providing coaching and mentoring to colleagues.

The ideal candidate will have a strong background in motor insurance claims and at least 12 months of experience working in a claims fraud role. They will be able to effectively manage their workload, prioritize tasks, and communicate complex information to stakeholders.

This is a hybrid role, with two days spent in the office and three days working from home. We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus benefits including 9% employer-contributed pension, 50% off home and motor insurance, and generous holidays.

About the Role

  • Investigate insurance fraud and undertake investigations to validate or substantiate concerns
  • Effectively manage portfolios, including proactive review of new work and conversion to detected benefit
  • Lead and participate in identifying departmental opportunities and new workstreams
  • Provide feedback to team leader for handler development, analysing team performance and highlighting trends and opportunities


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