Field Engineer Position

6 days ago


Bristol, Bristol, United Kingdom CV Library Full time
Distributed Technical Field Service Professional

Join CV Library as a Distributed Technical Field Service Professional and take on the challenge of delivering exceptional technical support to our clients across the South West Area. This exciting opportunity requires you to have strong problem-solving skills, excellent communication abilities, and a passion for technology.

The estimated salary for this role is £35,000 per annum, with potential for overtime and additional income.

Key Responsibilities:

  • Provide top-notch technical support to clients through desk-side visits and remote assistance.
  • Efficiently manage part movements, ensuring timely returns and adherence to company guidelines.
  • Collaborate with colleagues to deliver exceptional customer service and achieve high-quality results.
  • Assume site roles as required due to planned or unplanned absences.
  • Achieve a minimum of 5 visits/fixes per day, while maintaining accurate records and updates.
  • Maintain open communication with Call Administration and the Branch to effectively manage calls and meet customer expectations.
  • Utilize PDA to track and update allocated calls, reflecting actual work done in real-time.
  • Perform various tasks, including customer rebuilds, AV repairs, printer repairs, and IMAC projects, with minimal supervision.
  • Participate in 24/7 coverage through a rota system and act as a mentor to junior engineers.
  • Stay up-to-date with new technologies, such as AV and Cisco, and be prepared to adapt to changing requirements.
  • Develop a deep understanding of customer policies and processes, ensuring seamless interactions.
  • Foster a professional attitude and maintain presentation standards at all times.
  • Possess a full UK driving license where required for the role.
  • Be responsive to requests from line management and willing to work overtime when necessary.
  • Stay informed about company assets, maintenance, and general condition.
  • Implement quick win processes to enhance efficiency.

Required Skills and Qualifications:

  • Expertise in PC, laptop, printer, and associated peripherals operation.
  • Familiarity with key clients' specific procedures and protocols.
  • Proficiency in desktop/laptop/printers and servers, as well as Cisco/Sun knowledge.
  • Excellent knowledge of common software products and AV experience.
  • Exceptional customer-facing skills, BPSS, and SC Clearance.


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