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Front Desk Associate

1 month ago

Wilmslow, Cheshire East, United Kingdom JW Lees Full time
Receptionist - Wilmslow

Hotel Receptionist Vacancy - Competitive hourly rate plus tips and profit share

We are seeking a skilled Receptionist to provide exceptional customer service and support to our guests.

What we offer our Receptionists:

  • Annual profit share, ensuring you share in the success of the company
  • 30% discount on food and drink across our pubs and inns for you and friends and family
  • 50% off food when on shift
  • Discounted stays in our hotels and inns
  • Wellbeing support with our Employee Assistant Programme
  • Great opportunities to grow in your role and progress your career
  • Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

Key Responsibilities:

  • Meet and greet guests and visitors to the Hotel
  • Manage face to face, online and telephone bookings
  • Check all reservations and room allocations
  • Handle guest queries and requirements
  • Check guests in and out of the Hotel
  • Prepare restaurant reservations
  • Maintain occupancy levels on the computer system
  • Manage the computer system including room rates and changes
  • Deal with customer requirements, complaints and service issues
  • Handle cash and card payments
  • Ensure a safe environment in which to work; report any hazard or maintenance defects immediately

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together