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Customer Service Representative

2 months ago

Dartford, Kent, United Kingdom Huntress - Maidstone Full time

About the Role:

Huntress - Maidstone is seeking a highly skilled Customer Service Executive to join our team. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Engage with customers to resolve logistics-related inquiries and provide timely support.
  • Coordinate with internal teams to ensure smooth operations and enhance customer satisfaction.
  • Address customer concerns related to shipping, delivery timelines, and order tracking.
  • Proactively identify and communicate potential logistics challenges and work collaboratively to find effective solutions.

Requirements:

  • Previous experience in customer service, ideally within the logistics or supply chain sector.
  • Strong communication and interpersonal skills, with the ability to handle complex situations with patience and professionalism.
  • Excellent problem-solving abilities and a keen attention to detail.

About Us:

Huntress - Maidstone is a dynamic and forward-thinking logistics company. We are committed to providing exceptional customer service and support to our clients. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender.