IT Support Engineer Cambridge Hybrid Role
1 day ago
As a leading technology company, the Circle Group is dedicated to delivering exceptional services to end users. The role of a 2nd Line IT Support Engineer in Cambridge involves administering support requests, accurate call logging, and relevant escalation when necessary.
Key Responsibilities:- Administering 1st & 2nd Line support requests
- Accurate call logging and relevant escalation
The successful candidate will work closely with the Service Desk team in a collaborative environment and share experience and skills where applicable.
Requirements:- Previous experience in either a support desk or field/customer facing role
- Windows Server 11-10 OS & Desktop OS experience
- O365 administration e.g. SharePoint, OneDrive
- Azure AD
- Networking - good experience with firewall technologies, VPNs etc
- Proven experience troubleshooting and diagnostic experience via logs, tickets and reports
The estimated salary for this position is up to £31,000 depending on experience. Benefits include 25 days annual leave + bank holiday, company pension scheme, hybrid working up to 2 days WFH, and plenty of L&D opportunities - Microsoft certifications.
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