Technical Support Specialist
2 days ago
CV-Library is seeking a skilled 2nd Line IT Support Technician to join our team in Bristol. This role involves providing technical assistance to approximately 1000-1250 users, covering various hardware, software, and infrastructure technologies.
The Role
You will be responsible for troubleshooting Desktops/Laptops, telephony, network, and printing errors, investigating software issues, and performing daily checks. As part of a dedicated team, you'll work on-site in our client's office in Bristol, responding to incidents and requests via a modern IT Support System, adhering to company SLAs, and ensuring documentation is up-to-date.
About You
We are looking for a self-motivated, conscientious, methodical, and organized individual with excellent customer service skills, able to liaise with clients at all business levels. The ideal candidate will have a minimum of 1-year experience in a similar role and possess strong user management soft skills.
Requirements
* Minimum 1-year experience in a similar role
* Fantastic user management soft skills
* Windows 10, MS Server 2012/2019, MS Office 365
* Active Directory & Group Policy administration
* IP networking & telephony, DNS, DHCP
* Server, network, and desktop hardware
Desirable Skills
* SCCM
* Mobile device support
* Sophos AV
* Arcserve Backup Solutions
* Intune
Estimated Salary: £32,000 per annum
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