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Global Quality Assurance Manager
2 months ago
Global Quality Manager
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At Cover-More, we're dedicated to protecting people and supporting those responsible for their safety. Our mission is to provide exceptional travel risk management services to our clients and their travellers worldwide.
**Job Summary**
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We're seeking a highly skilled Global Quality Manager to join our team. As a key member of our operations team, you'll be responsible for driving quality excellence across our global platform.
**Key Responsibilities**
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* Critically evaluate our business practices and identify areas for improvement through a sustainable quality strategy
* Analyze options and work with function/process owners to close gaps and enhance efficiency and customer experience
* Design and advise on quality tools to drive process performance and identify areas for correction and improvement
* Collaborate with our operations team to implement and maintain processes that reflect our quality recommendations
* Proactively work with our training team to identify training and coaching needs and enable delivery where appropriate
* Champion a culture of quality and continuous improvement across our operational platform
* Develop a quality framework that aligns with our values and enables ongoing coaching and training
* Develop and implement an annual quality interventions plan, including an audit of our protocols, processes, and procedures
* Lead the development of an ISO 9001 compliant quality framework and obtain certification to enhance our industry reputation
* Establish quality and service improvement reporting mechanisms and forums with actionable data
**What We Offer**
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* A dynamic and supportive work environment
* Opportunities for professional growth and development
* A competitive salary and benefits package
**Requirements**
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* A strong background in quality management and process improvement
* Excellent analytical and problem-solving skills
* Strong communication and interpersonal skills
* Ability to work collaboratively with cross-functional teams
* Experience with quality frameworks and certifications
**How to Apply**
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If you're a motivated and experienced quality professional looking for a new challenge, please submit your application.
