Senior Equipment Specialist

2 weeks ago

Telford, Telford and Wrekin, United Kingdom The Heico Companies LLC Full time
Job Title: Engineer I, Facility

This is a challenging role that requires a strong understanding of industrial machinery and equipment. The successful candidate will be responsible for performing equipment start-up, supporting field commissioning and installation, and providing technical support and service to customers.

Key Responsibilities:
  • Perform satisfactory equipment start-up at customer locations.
  • Support field commissioning and installation, both domestically and internationally.
  • Provide technical support and service to customers, including troubleshooting and commissioning efforts.
  • Provide correct and adequate equipment training to customers' operators and maintenance personnel.
  • Assist in the compilation and content of equipment manuals.
  • Edit spare parts lists to identify critical spares.
  • Read electrical schematics and connect to PLCs to perform edits with engineering support.
  • Promote the sale of Bartell products and services to customers.
  • Provide sales and marketing personnel with technical assistance as required.
  • Assist in marketing and R&D trials.
  • Provide feedback to sales, marketing, and RPG departments through visit reports.
  • Assist with sales and marketing promotional activities as required.
  • Conduct maintenance and line audits at customer locations.
  • Assist customers in selecting spare parts and machine upgrades.
  • Follow standard operating procedures and complete necessary documentation.
Job Functions:
  • Assist with resolving open issues in the field.
  • Support field commissioning, including phone and email support.
  • Assist with customer support, including email and phone calls.
  • Create and maintain training programs for Bartell machines.
  • Create and maintain modular training manuals for Bartell equipment.
Requirements:
  • Education: Master's degree with 1-3 years of experience, Bachelor's degree with 3-7 years of experience, Associate's degree with 8-10 years of experience, or High School/Vocational degree with a minimum of 10 years of job-specific experience.
  • Skills and relevant work experience: Must adhere to all facility-wide safety standards and practices, have a thorough understanding of engineering drawings, hands-on industrial machinery, excellent communication and interpersonal skills, intermediate computer skills, fluency in English, ability to oversee and lead equipment startup, and ability to travel and work odd hours.

This role requires up to 65% travel and is an equal opportunity employer.

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