Helpdesk Analyst

1 day ago

St Albans, Hertfordshire, United Kingdom Mercer & Hole Chartered Accountants Full time
As a Helpdesk Analyst - IT Services at Mercer & Hole Chartered Accountants, you will play a critical role in ensuring the smooth operation of our IT systems. Your primary responsibility will be to troubleshoot and resolve technical issues affecting our staff and clients. If you're a skilled IT professional with a passion for delivering exceptional customer service, then we invite you to apply for this exciting opportunity

Key Responsibilities:
  • Analyze and resolve technical problems reported by staff and clients.
  • Develop and implement procedures to improve IT service delivery.
  • Collaborate with other teams to ensure seamless services.
  • Stay up-to-date with industry trends and technologies.

Requirements:
  • At least 3 years of experience in a similar role.
  • Proven track record of resolving complex technical issues.
  • Fresh knowledge of Microsoft products, Azure AD, and network infrastructure.
  • Exceptional problem-solving and analytical skills.

About Our Company:
Mercer & Hole is a reputable accountancy firm with a long history of delivering quality services to our clients. We prioritize teamwork, innovation, and customer satisfaction, and our team members enjoy a competitive salary package, including £40,000 per annum, plus benefits.

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