IT Operations Team Manager

3 weeks ago

Bury, Borough of Bury, United Kingdom JD Group Full time
{"title":"IT Operations Team Leader Position","subTitle":"Strategic Management and Daily Operations","content":"

As the IT Operations Team Leader, you will be part of the strategic management team for Operations, responsible for the successful management of daily activities within the New Services and Roll Outs team (NSR).

The NSR team are responsible for the commissioning of new services, including new offices, warehouses, proof of concept trials, equipment, and technology roll outs to the retail estate.

Key Responsibilities:

  • Lead the team, providing guidance, mentoring, and direction.
  • Coordinate the efforts of the team to ensure all NSR work is on track and meeting objectives.
  • Develop and implement best practices and standards alongside IT Ops management.
  • Provide regular updates and progress reports to senior management.
  • Manage relationships with key stakeholders and ensure they are kept informed of progress and changes.
  • Ensure team adherence to the group's methodology and procedures.
  • Conduct 1:1's and team meetings with team members.
  • Manage HR related aspects within the team, including holidays, performance reviews, and absence management.
  • Be responsible for documenting and training processes to the team.
  • Oversee any escalated issues for IT Operations management.
  • Feed into strategic team reporting for IT Operations.
  • Participate in budget planning for the NSR team.
  • Ensure thorough resource planning for the team is controlled and feeds into the wider IT Ops resource scheduling for engineering and dispatch teams.
  • Manage all roll outs as a programme of works for the NSR team, ensuring no conflicting priorities and resource.
  • Review and sign off project plans and timelines alongside regional and scheduling coordinators.
  • Allocate resources and assign tasks to team members.
  • Manage and monitor progress to ensure projects are completed on time and within budget.
  • Communicate with stakeholders and team members to ensure everyone is on the same page and any issues are addressed in a timely manner.
  • Help team identify and manage risks to their projects (RAID/AIR).
  • Guide in the adjustment of project plans and timelines as needed to stay on track.
  • Provide leadership and guidance to team members to help them achieve their goals and complete their tasks.
  • Track and report on team's workload, metrics, and progress.
  • Develop and maintain strong relationships with stakeholders and team members.

Essential Requirements:

  • Problem solving skills within an IT environment.
  • IT project background essential.
  • Minimum 3 years project background experience.
  • Team management experience or 1 year minimum team management experience.
  • Project qualifications such as Agile or Prince.

Desirable Requirements:

  • Experience working in a retail environment.
  • Good understanding of software tools such as Microsoft Project, Excel, and Visio.
  • Experience working with an IT ticketing software.
","langCode":"en"}

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