Senior Customer Experience Consultant

3 weeks ago


London, Greater London, United Kingdom Iterable Full time
About Iterable

We are a customer communication platform that enables brands to deliver joyful experiences with harmonized, individualized and dynamic communications at scale.

Our powerful platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

We have a global presence with offices in San Francisco, New York, Denver, and London, and our operations extend worldwide.

As we scale, we continue to live by our core four founding values - Trust, Growth Mindset, Balance, and Humility.

About the Role

We are looking for a skilled Growth Marketing Strategist to join our Professional Services team in EMEA.

You will provide growth marketing strategy, implementation consulting, project management, deliverability consulting, and education services to our customers.

Key responsibilities include:

  • Building relationships with partners by learning and solving their challenges
  • Leading customers through successful implementations of the Iterable platform
  • Configuring the platform and onboard marketers and developers in template and campaign setup, technical integrations, A/B testing, reporting, and regular onboarding meetings
  • Creating customer-facing content like presentations, project plans, data schemas, migration guides, and long-term success plans

In this role, you will work on multiple implementation projects at a time and complete them on time and under budget.

You will also support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process.

A competitive salary and bonus structure is offered to compensate your hard work. Estimated annual salary: $80,000 - $110,000 based on location and experience.

Requirements

We are looking for individuals with:

  • Experience in customer-facing roles with business and technical stakeholders
  • Experience in marketing or growth operations, enterprise email marketing, mobile marketing, or similar marketing automation CRM platforms
  • Excellent organizational skills with demonstrated ability to prioritize workload and concurrently manage multiple projects
  • A service mentality that will help your customers and teammates
Perks & Benefits

We offer a range of benefits including:

  • Competitive salary and bonus structure
  • Comprehensive Private Medical Insurance
  • Balance Day (First Friday off every month)
  • Paid parental leave
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Monthly Employee Wellness allowance
  • Monthly Professional Development allowance
  • Complete laptop workstation

We are an Equal Employment Opportunity employer and welcome applicants from diverse backgrounds.



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