Senior Customer Experience Consultant
3 weeks ago
We are a customer communication platform that enables brands to deliver joyful experiences with harmonized, individualized and dynamic communications at scale.
Our powerful platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.
We have a global presence with offices in San Francisco, New York, Denver, and London, and our operations extend worldwide.
As we scale, we continue to live by our core four founding values - Trust, Growth Mindset, Balance, and Humility.
About the RoleWe are looking for a skilled Growth Marketing Strategist to join our Professional Services team in EMEA.
You will provide growth marketing strategy, implementation consulting, project management, deliverability consulting, and education services to our customers.
Key responsibilities include:
- Building relationships with partners by learning and solving their challenges
- Leading customers through successful implementations of the Iterable platform
- Configuring the platform and onboard marketers and developers in template and campaign setup, technical integrations, A/B testing, reporting, and regular onboarding meetings
- Creating customer-facing content like presentations, project plans, data schemas, migration guides, and long-term success plans
In this role, you will work on multiple implementation projects at a time and complete them on time and under budget.
You will also support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process.
A competitive salary and bonus structure is offered to compensate your hard work. Estimated annual salary: $80,000 - $110,000 based on location and experience.
RequirementsWe are looking for individuals with:
- Experience in customer-facing roles with business and technical stakeholders
- Experience in marketing or growth operations, enterprise email marketing, mobile marketing, or similar marketing automation CRM platforms
- Excellent organizational skills with demonstrated ability to prioritize workload and concurrently manage multiple projects
- A service mentality that will help your customers and teammates
We offer a range of benefits including:
- Competitive salary and bonus structure
- Comprehensive Private Medical Insurance
- Balance Day (First Friday off every month)
- Paid parental leave
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Complete laptop workstation
We are an Equal Employment Opportunity employer and welcome applicants from diverse backgrounds.
-
Expert ServiceNow Customer Experience Architect
3 weeks ago
London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeUnlocking Customer Success with ServiceNowKonversational, the leading experts in ServiceNow customer workflows, seeks a seasoned Principal Technical Consultant to spearhead customer success initiatives.As a key member of our team, you will leverage your technical expertise to deliver tailored ServiceNow solutions that drive business outcomes and exceed...
-
Dream Travel Experience Designer
3 weeks ago
London, Greater London, United Kingdom Intrepid Experience Full timeAt Intrepid Travel, we inspire and lead unforgettable travel experiences for the planet and its people. Our mission is to create adventures that benefit local communities and the environment.We are seeking a skilled Tailor Made Sales Consultant to join our team in the UK & EU region. In this role, you will use your expertise to design and sell unique,...
-
Senior Customer Experience Manager
3 weeks ago
London, Greater London, United Kingdom SQLI Full timeAbout SQLI UK & MEWe are a leading digital commerce and services company that specializes in providing exceptional digital experiences to businesses across the United Kingdom and the Middle East.The Role: Senior Customer Experience ManagerWe are seeking an experienced and results-driven Senior Customer Experience Manager with expertise in Customer Experience...
-
Senior Employee Experience Consultant
4 weeks ago
London, Greater London, United Kingdom CV Consulting Ltd Full timeSenior EX Consultant RoleOverviewWe are seeking a Senior EX Consultant to lead our client-serving team within a leading specialist agency. As a trusted advisor to Executive-level stakeholders, you will manage and grow key client accounts, leading a team to deliver high-quality projects while driving revenue growth.ResponsibilitiesBuilding and nurturing...
-
Customer Experience Specialist
4 days ago
London, Greater London, United Kingdom Thomas Gray Full timeAre you passionate about delivering exceptional customer experiences? Do you have a keen eye for detail and excellent communication skills? If so, we invite you to apply for our Customer Service Coordinator position.Job Overview:We are a fast-growing housebuilding company seeking to expand our Customer Service team. As a key player in our region's success,...
-
Commercial Growth Manager
2 weeks ago
London, Greater London, United Kingdom Consultant Connect Full timeAbout the CompanyConsultant Connect is a pioneering telemedicine provider that is revolutionizing patient care in the NHS through better communications. Our services are used by over 4,000 GP practices, 7,000 consultants, over 90 healthcare areas, and 120 hospitals.Job OpportunityWe are seeking a seasoned Business Development and Sales Manager to join our...
-
Customer Experience Consultant
3 weeks ago
London, Greater London, United Kingdom Natterbox Limited Full timeIn this role, you will be the driving force behind delivering an exceptional customer experience across Natterbox Limited's entire customer journey. You will be part of a highly established Customer Success Team and collaborate with various stakeholders to drive positive change, ensuring the company delivers a world-class customer experience.Key...
-
Financial Strategy Consultant
3 weeks ago
London, Greater London, United Kingdom Hays Senior Finance Full timeAbout the RoleWe are seeking a highly motivated and experienced Financial Strategy Consultant to join our team at Hays Senior Finance.The ideal candidate will have a strong background in corporate finance and be able to demonstrate their ability to work independently, delivering high-quality strategic information to aid decision-making.Key...
-
Senior Customer Experience Manager
3 weeks ago
London, Greater London, United Kingdom Watches of Switzerland Full timeAbout This RoleWe are seeking an experienced Aftersales professional to join our team as a Senior Customer Experience Manager.Job DescriptionThis is a unique opportunity to lead and manage the customer experience across our aftersales operations. As a Senior Customer Experience Manager, you will be responsible for ensuring that our customers receive...
-
Senior Customer Experience Specialist
4 weeks ago
London, Greater London, United Kingdom Abbott Laboratories Limited Full timeAbout UsLingo is a biosensing technology that empowers users to take control of their health. By tracking key biomarkers, Lingo enables individuals to make informed decisions about their well-being.Role OverviewWe are seeking an experienced Senior Customer Experience Specialist to join our team in London. As part of this role, you will be responsible for...
-
Senior Customer Experience Specialist
4 weeks ago
London, Greater London, United Kingdom undisclosed Full timeAbout the Role:Unlock a world of personalized healthcare as a Senior Customer Experience Specialist at a pioneering start-up. You'll be at the forefront of developing a next-generation biosensing technology that empowers individuals to make informed decisions about their health and well-being.Your Mission:Deliver world-class customer service through various...
-
Customer Experience Consultant
3 weeks ago
London, Greater London, United Kingdom Capgemini Full timeWe are seeking a highly skilled Contact Centre Transformation Consultant to join our team. The ideal candidate will have a deep understanding of contact centre knowledge and automation, as well as excellent communication and project management skills.About the RoleThis is a key position that requires strong leadership and technical skills, working closely...
-
Customer Workflow Expert
20 hours ago
London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time**Job Overview:**Konversational is a boutique consultancy delivering a new level of customer experience expertise that helps brands accelerate their digital transformation through the ServiceNow platform. We are looking for a Customer Workflow Expert to join our team as a Principal Technical Consultant, responsible for leading the technical implementations...
-
Senior Customer Experience Manager
3 weeks ago
London, Greater London, United Kingdom Tribal Tech - The Digital, Data & AI Specialists Full timeAbout the RoleWe are seeking a strategic and data-driven Senior Customer Experience Manager to join our innovative digital agency in London. As a key part of our team, you will develop and implement comprehensive CRM strategies that drive engagement, retention, and growth for our clients.You will work closely with cross-functional teams—creative, data, and...
-
Customer Experience Consultant
2 weeks ago
London, Greater London, United Kingdom Kantar Group Full timeUnlock Customer InsightsWe are seeking a highly skilled CX Strategy and Insight Manager to join our team at Kantar Group.The ideal candidate will have a strong background in customer experience strategy, research, and data analysis. You will work closely with clients to understand their business objectives and craft the most appropriate CX solution to meet...
-
Digital Transformation Consultant
2 days ago
London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time**Job Title:** Digital Transformation ConsultantWe are looking for a highly skilled Digital Transformation Consultant to join our team at Konversational. As a Principal Technical Consultant, you will lead the technical implementations of ServiceNow in a consulting environment, working closely with customers to deliver seamless workflows and customer...
-
Senior Experience Design Consultant
1 month ago
London, Greater London, United Kingdom Unity Full timeThe opportunityAs a Senior Game Design Consultant, you will leverage your extensive experience to lead clients in elevating their games' KPIs through expert guidance and strategic recommendations.Key Responsibilities:Conduct Comprehensive Game Audits: Oversee game teardowns, evaluating game mechanics, monetization strategies, and retention features, and...
-
Senior Business Management Consultant
3 weeks ago
London, Greater London, United Kingdom Hays Senior Finance Full timeJob DescriptionLiaise with senior partners on a daily basis to determine business direction.Collaborate with fee earners on a weekly basis to ensure all finance aspects are on track.Provide commercial analysis from WIP reports to senior partners and members.Support the finance team with analysis and commercial insights.Required Skills and...
-
Business Development and Sales Lead
2 weeks ago
London, Greater London, United Kingdom Consultant Connect Full timeAbout the RoleWe are seeking a highly skilled Business Development and Sales Manager to join our team at Consultant Connect, a leading telemedicine provider transforming patient care in the NHS through better communications. This exciting opportunity will see you play a key role in driving business growth and developing strategic relationships with NHS...
-
Senior Customer Success Consultant
3 weeks ago
London, Greater London, United Kingdom Smarsh Full timeAbout the RoleSmarsh is seeking a Senior Customer Success Consultant to join our Enterprise Customer Success organization.This is an exciting opportunity for a seasoned professional to deliver customer outcomes to our top enterprise accounts and work with Fortune-caliber clients across the world.Key ResponsibilitiesCreate value for customers by understanding...