Independent Domestic Abuse Advisor

1 day ago

Canary Wharf, Greater London, United Kingdom Look Ahead Full time
About the Role

We are seeking a highly skilled and compassionate Domestic Abuse Advisor to join our team at Look Ahead. As an IDVA, you will play a critical role in addressing the safety of victims and survivors of domestic abuse.

Key Responsibilities
  • Manage customer referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork
  • Build supportive, trusting relationships with customers and create a positive atmosphere
  • Oversee On Track implementation from an operational perspective during the initial upload of cases to ensure that any issues are highlighted to management
  • Regular attendance at Marac and oversight of all Marac referrals
  • Conducting regular Casework Management sessions with each member of the refuge team in order to oversee and close cases in a timely manner
  • Support Customers to obtain Non Molestation Orders where needed and any other civil remedies available to them
  • Working proactively with other members of the team to handle the service caseload and administrative responsibilities
  • Attending all court and Case Management hearings with or as a representative for customers
  • Supporting customers to set personalised goals in the form of a Safety and Support Plan
  • Assisting in the recording and reporting of customer incidents
  • Safety planning with customers
  • Developing productive relationships with partner organisations to improve service outcomes
  • Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
  • Encouraging customers to attend relevant programmes when appropriate Freedom Programme /Recovery Toolkit to support successful move on
  • Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times fire risk assessments, fire alarm checks etc.
  • Adhering to all other Look Ahead's policies and procedures
  • Engaging in learning and development activity to increase knowledge and skills
About You

We are looking for someone who embodies the Look Ahead values of quality, creativity, innovation, continuous improvement, integrity, transparency, openness, and trust. You will be a team player who enjoys social interaction and the company of others, and is able to thrive in a dynamic and diverse environment.

What You'll Bring
  • IDVA Qualification essential
About Us

Look Ahead is a leading not-for-profit care and support provider in London and the South East. We deliver a range of services, providing support to thousands of customers each year. We work across mental health, homelessness, young people, and learning disabilities, offering plenty of opportunities to grow and progress your career with us.

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